Most Common Questions In Digital Interview Qatar Airways, Emirates Airline, Etihad Airlines, Airblue, Indigo Airlines, Airport, Airline Industry. 

1: What Is It That Attracts You To The Role Of Cabin Crew?

Answer:

Experience People:

I Understand That The Cabin Crew Does More Than Just Serve Food And Drinks. The Job Requires That We Make A Customer Feel Welcomed, Important And Safe. I’m Doing Just That With My Current Job As A Waiter/Receptionist/Call Center Agent/Nurse At Company Xxxx Apni Company Likho Idher. It Gives Me The Opportunity To Travel, Discover New Cultures And New People. I’m Passionate About Delivering Excellent Customer Service. I Have A Natural Connection With Customers. I Understand Their Individual Needs (Empathy). Always Seeking Ways To Go Above And Beyond To Help Customers.

Without Experience Fresher:

I Want To Work As A Cabin Crew Because It Gives Me The Opportunity To Travel, Discover New Cultures And New People. It Allows Me To Work With Different People From All Walks Of Life And In The Customer Service Field Which I Am Passionate About. I Also Want To Be A Cabin Crew Because That Will Help Me Grow As An Individual And Professionally. I Have Always Wanted To Work For Qatar Airways And I Feel That It Is Something I Would Be Proud To Be A Part Of.

2: Describe A Situation Where It Was Important To Develop A Relationship With A Customer. What Did You Do?

Answer:

Experience People:

At my last job, a customer came in cursing and yelling-the works. I knew it was out of frustration so I didn’t take it personally and I made sure the customer knew their concerns were being heard. I listened carefully and apologized. She was complaining about an item she wanted to return, however, she didn’t have her receipt. I explained that I wasn’t able to give her a cash refund without the receipt, but that I could allow her to have the same amount in store credit. It ended up being a win-win situation for everyone. (type something here about your experience and don’t say the same answers)

Without Experience Fresher:

Building customer relationships is something every company must do to succeed. After all, without customer relationships, there are no sales; without sales, there is no business. But that doesn’t mean that building customer relationships should solely be about the transaction! it’s important to cultivate and nurture customer relationships. When organizations develop strong relationships with their customers. If we do better client relationships and improve our ability to cross-sell then we are the best for 5-star customer services.

3: Tell Me About A Time When You Had To Explain Something You Knew Well To Someone Who Had Difficulty Understanding You. What Did You Do?

Answer:

Experience People:

I Am Often The First Face, Or Voice, Of The Company. I Am Kind To The Clients Who Call, And They Are Most Often Kind In Return. I Love Working With Customers. The Best Part Of My Day Is When I Know I Made A Difference In A Customer’s Experience. In My Past Job, I Often Had Customers Come Up To Me And Just Say Hello. I Feel I Develop A Fun, Respectful Relationship With All My Customers.

Without Experience Fresher:

My Customer And Client Relationships Are Open And Honest. I Believe That The More Upfront And Transparent You Are With Your Clients & Customers, The More Likely They Are To Return. I Most Definitely Value My Clients And Am Sure To Nurture Those Relationships As Much As Possible.”

4: Tell Me About A Time When You Had To Get Help From Someone Who You Do Not Normally Interact With. What Did You Do?

Answer:

Experience People:

Nobody Can Handle Every Situation With The Utmost Grace, At All Times. No Matter Who You Are, There Is Undoubtedly A Work-Related Situation That Makes You Cringe A Bit When You Look Back. At Work We Always Do Team Work To Complete Any Task For The Work And No Matter How Many Issues We Have At Our Work Place We Shouldn’t Take It Personally. There Was A Time When I Was Struggling With My Laptop To Open A Mail From Our Company It Was Not Showing. With Respect, I Asked A Help From My Colleague To Fix This Issue And He Have Done It Without Any Hesitation.

Without Experience Fresher:

If There Will Be A Time For Me To Ask for Help From My Colleague At Qatar Airways I Would Love To Ask Without Any Hesitation. Nobody Can Handle Every Situation With The Utmost Grace, At All Times. No Matter Who You Are, There Is Undoubtedly A Work-Related Situation That Makes You Cringe A Bit When You Look Back. At Work We Always Do Team Work To Complete Any Task For The Work And No Matter How Many Issues We Have At Our Work Place We Shouldn’t Take It Personally.

5: You Now Have Two Minutes To Add Any Further Comments You May Have.

Answer:

Experience People:

I Think That You Have Been Incredibly Thorough And We Have Discussed My Key Strengths Like My Communication Skills, My Ability To Work Across Departments, And My Experience In Public Relations. However, One Important Skill I Have Not Yet Mentioned Is (mention here your skill). I Am Familiar With A Number Of you can say like, Microsoft Office, Computer Literature, etc This Skill Is Something I Would Love To Bring To Your Qatar Airways Company.

Without Experience Fresher:

We Have Discussed Many Of My Skills, Abilities & Points That Make Me A Strong Candidate. I Would Also Like To Add That I Am Currently Developing Another Skill That Will Make Me An Even More Effective Employee, Should I Be Hired. I Am Currently Taking A Customer Service Course, I Am Extremely Passionate About This Job Opportunity, And I Believe My Skills & 5star Customer Service Will Make Me A Strong Candidate.

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